Established in 1968, singapore pools is Singapore’s legal gaming operator supervised by the Ministry of Finance. Their aim is to offer individuals who wish to gamble a safe and trustworthy platform from which to do so while also channelling any surplus gaming revenues into charitable causes rather than illegal operators’ pockets.

Singapore Pools’ product offerings have expanded over time, from TOTO (a state lottery game that first started back in 1968) to sports bets and more. Their digital offerings also give Singapore Pools a distinct edge among other gambling companies and help to combat illegal gambling activities.

Yeo assumed his position as CEO in 2012 and quickly initiated changes that would transform the organisation into an agile, digitally empowered enterprise. These included restructuring IT teams, creating mobile apps for customers and digitizing many processes – efforts which paid off with 40% revenue growth over five years.

Yeo and his team’s primary challenge was making the company more responsive to customer needs. To accomplish this goal, they created forums for staff to express opinions, comments, or suggestions regarding new initiatives – incorporating those insights into ongoing company strategies for greater employee engagement and increased operational efficiency. This strategy has resulted in greater employee engagement as well as enhanced operational efficiencies.

Singapore Pools currently employs more than 500 employees and continues to expand. Alongside traditional counter-service based and in-person operations, Singapore Pools now also provides digital channels which enable customers to register, manage their accounts, place bets online and support Singapore Pools’ efforts with authorities against illegal gambling activities.

Singapore Pools Online Sportsbook is a government-owned sportsbook accessible only to citizens, permanent residents and bettors with valid Singapore Foreign Identification Number. This sportsbook offers competitive odds and betting markets for football, motor racing, horse racing and other events while not providing bonuses or promotional offers and no loyalty program is in effect.

Singapore Pools turned to Oracle Cloud Observability and Management in order to gain better insight into its IT environment and decrease incident resolution times. This solution has allowed Singapore Pools to reduce complexity while improving incident resolution times from hours down to minutes, as well as minimize disruption during periods of peak demand, quickly identify root causes quickly, as well as optimise system resources resulting in a more stable IT environment.

No matter if you’re conducting business abroad or moving data across your organisation, understanding its impact on privacy compliance is of critical importance. Padraig Walsh from Tanner De Witt data HK’s team walks readers through some key factors to keep in mind prior, during, and post data transfer.

Data transfers generally can only take place with the explicit and voluntary consent of data subjects, as stipulated in the PDPO. Furthermore, persons collecting personal data cannot share it with anyone outside their PICS without first seeking their approval and receiving consent for each transfer; hence the importance for businesses of reviewing their PICS before engaging in any data transfer activities.

PDPO also places several restrictions on data transfers, including requirements that lawful bases be established and that any transfer necessary for fulfilling its purposes be completed before taking place. These constraints apply both locally in Hong Kong as well as outside its boundaries.

When contemplating any personal data transfers, it is crucial to keep in mind the definition of “personal data” laid out by the PDPO. This definition broadly encompasses any information which relates to an identifiable individual that could potentially allow for their identification; this may include data that does not identify an individual explicitly like photographs of crowds at concerts that do not identify individuals, CCTV recordings of persons entering car parks and records of meetings which do not explicitly identify speakers or attendees.

If a personal data transfer takes place, then the data exporter must conduct a transfer impact analysis and implement measures to bring protection levels in the destination jurisdiction to those required by PDPO. Supplementary measures could include technical or contractual solutions; technical measures include encryption, anonymisation or pseudonymisation while contractual ones could include audit and inspection obligations, beach notification obligations as well as compliance support and co-operation measures.

Hong Kong businesses will increasingly face situations that require them to conduct a transfer impact assessment and/or agree standard contractual clauses as part of data transfers from Europe or elsewhere, particularly where data originates in EEA countries. Furthermore, with mainland China’s rapid transition as an independent legal jurisdiction under the one country two systems principle, an increasing volume of personal data will transfer between Hong Kong and mainland China; consequently PDPO requirements regarding data transfers must be reviewed accordingly as this volume grows.